Get in Touch with Our Team
Have a question about an order, need assistance with your metal puzzle build, or want a recommendation for your next DIY challenge? We’re here to help!
Customer Support Information
- Email Support: support@metalpuzzlekit.com
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
- Response Time: We typically respond to all customer inquiries within 12 to 24 business hours.
- Official Website: https://metalpuzzlekit.com
Common Inquiries & Quick Help
- Order Tracking: Once your package is dispatched, a tracking number is automatically emailed to you. Please allow 1-2 business days for carrier updates to appear.
- Missing or Damaged Parts? If any sheet arrives damaged or you accidentally break a critical part during assembly, email us with your Order ID and a photo of the part number. Our Free Replacement Guarantee will have you back on track quickly!
- Wholesale & Custom Inquiries: Looking for bulk orders or customized gift sets? Please contact us via email with your requirements.