Shipping & Delivery Policy
Thank you for shopping at Metal Puzzle Kit. We strive to provide reliable, trackable, and safe delivery of your model kits worldwide.
1. Order Processing Time
- All orders are processed and verified within 1 to 3 business days (Monday – Friday, excluding public holidays).
- Once your order is handed over to the courier, you will receive an automatic dispatch notification containing your tracking number.
2. Estimated Shipping Times & Rates
| Destination | Estimated Delivery Time | Shipping Method |
|---|---|---|
| United States & Canada | 7 – 12 Business Days | Standard Tracked Airmail |
| United Kingdom & Europe | 7 – 12 Business Days | Standard Tracked Airmail |
| Australia & New Zealand | 8 – 14 Business Days | Standard Tracked Airmail |
| Rest of the World | 10 – 18 Business Days | Standard Tracked Airmail |
*Free standard shipping is applied on orders over our promotional threshold. Shipping rates are calculated transparently at checkout.
3. Tracking Your Parcel
You can track the status of your shipment 24/7. Please allow 24-48 hours after receiving your shipping confirmation for carrier tracking events to update online.
4. Customs, Duties & Taxes
International shipments are subject to standard customs clearance. For major destinations including the US, UK, and EU, packages typically clear customs smoothly with no unexpected duties. In rare cases where local customs fees apply, they are the responsibility of the recipient.
5. Address Accuracy
Please double-check your shipping address during checkout. If you notice any error, contact us immediately at support@metalpuzzlekit.com before your package is dispatched.